Customer Care Specialist

About Ibexa
Ibexa is a European marketing orchestration platform that helps organisations deliver seamless, data-driven customer experiences across the entire digital journey. By unifying content management, customer data, engagement, product information, and interactive data collection — through solutions like Qualifio, Raptor, Quable, and Actito — Ibexa enables marketing and digital teams to break down silos and orchestrate high-impact, personalised experiences at scale.
We are a team of 350+ professionals across Europe. Our Barcelona office, located in the heart of the city, brings together around twenty people including a Customer Care team of 7 specialists.

The role
You'll join our Customer Care team as a technical first-line specialist for our clients. Your job: understand complex problems, diagnose them properly, and help our clients get the most out of our marketing platforms.
This is not a script-reading support role. You're here because you genuinely understand how tools, integrations, and data work — and because you can also explain clearly to a user what's happening and how to fix it.
Your responsibilities:

• Handle incoming requests (email, phone) and manage related tickets
• Analyse reported issues and lead first-level investigations
• Assess complexity and escalate to technical teams when needed
• Own tickets through to full resolution