IT Administrator

Mayflower is a profitable technology company with more than 10 years of industry experience. We build and operate large-scale products that handle millions of interactions every day, creating seamless experiences for users across the globe.

Right now we are looking for a IT Administrator to join our team.

Key Responsibilities:

Service Delivery:

• Lead high-level incident resolution and service optimization, handling escalated tickets from Level 1 and Level 2 support teams.
• Conduct root cause analysis for complex issues, implement proactive monitoring to minimize downtime, and ensure SLA compliance across all IT services.
• Collaborate with end-users, vendors, and stakeholders to deliver reliable, scalable solutions.
• Mentor junior team members on best practices and actively contribute to service improvement initiatives.

Infrastructure:

• Manage and optimize core IT infrastructure, including physical/virtual servers, cloud environments, networking (switches, firewalls, VPNs), and virtualization platforms.
• Perform capacity planning, performance tuning, security hardening, and disaster recovery testing.
• Deploy and maintain infrastructure automation tools (e.g., Terraform) to ensure high availability and scalability for enterprise systems.

Backup & Recovery:

• Maintain enterprise backup and recovery strategies, ensuring data integrity, encryption, and offsite replication.
• Coordinate failover procedures and conduct periodic restore drills.
• Monitor backup success rates, retention policies, and recovery time/point objectives (RTO/RPO) to mitigate risks and ensure business continuity.