Junior Quantum Success Engineer

Qblox is looking for a Junior Quantum Success Engineer to join our Quantum Success Engineering (QSE) team. We specialise in quantum control stacks that generate the analogue signals required for the control and readout of quantum bits. The QSE team ensures customer success through technical support, onboarding, and acting as the voice of the customer back into Qblox's product development.

This is an entry-level role designed for someone eager to grow their technical and customer-facing skills in a cutting-edge quantum computing environment, with a clear path toward specialised technical support.

What You'll Do

• Customer Support: Serve as the first point of contact across support channels (helpdesk, email, etc.), triaging incoming requests and resolving common technical queries in a timely and professional manner.
• Onboarding Assistance: Support customers during installation and initial setup of Qblox hardware, helping them get up and running quickly.
• Troubleshooting: Perform basic diagnostics and troubleshooting, escalating more complex issues to senior QSE engineers while shadowing their approach to build your own expertise.
• Documentation: Maintain accurate records of support interactions and contribute to internal knowledge bases and FAQs.
• Feedback Relay: Capture and communicate customer feedback to the broader QSE team to help inform product improvements.

Growth Path

This role is structured to develop into a more specialised L2 technical support position, including premium and advanced customer support, as you build expertise in Qblox's hardware and the broader quantum control stack.