HVAC Service Technician

New Berlin Heating and Air Conditioning - HVAC Service Technician

At New Berlin Heating and Air Conditioning, we’ve been a cornerstone of comfort in Southeastern Wisconsin since 1983, delivering top-tier heating and cooling solutions. As we continue to grow and meet increasing demand, we’re looking for an HVAC Service Technician to join our exceptional team. **Here, you’ll find more than just a job—you’ll discover a career with unmatched training, room to grow, and the chance to make a meaningful impact on families and homes in our community.**Let’s shape the future of home comfort together!

Pay:$25 - $38/hr based on work experience + Opportunities for Performance Incentives!

Hours:

**1st Shift:**7:30am - 4:30pm

We don't just offer jobs—we build careers. Here’s why you’ll love being part of our team:

- Comprehensive Health Benefits: We offer affordable, high-quality health, dental, and vision insurance to keep you and your family covered.

- Industry-Leading Compensation: We believe in rewarding excellence. Our top technicians earn six-figures!

- Clean Fully Stocked Truck: Drive in style with a clean, fully stocked truck that’s ready for any job.

- Paid Time Off Starting Day 1! We believe in the importance of rest and relaxation, so you start earning paid time off from your first day.

- 401(k) Plan with Company Match: Secure your future with our competitive 401(k) plan, including a generous company match.

- Parental Leave: We support our team members through all stages of life, including offering parental leave for new parents.

- Tool and Boot Allowance: We provide a $400 boot & pant allowance on an annual basis.

- Training and Development Opportunities: We’re committed to your professional growth with training at our new Service Professionals Academy & Resources Center!

- Yearly Performance Reviews: We believe in continuous improvement and offer yearly performance reviews to ensure you’re on track and rewarded for your hard work.

Join New Berlin and be part of a team that values your expertise, supports your growth, and provides a rewarding, fulfilling career.

In this role, you'll be responsible for:

• Providing clear explanations and educate customers about their HVAC systems, offering preventive maintenance tips and energy-saving recommendations. Maintaining customer satisfaction rate through post-service surveys and feedback. Striving to exceed customer expectations and resolve any concerns promptly.
• Effectively diagnosing and repairing malfunctioning a/c systems, gas and oil furnaces, gas and oil boilers, zoning systems, hydronic heating systems, as well as other HVAC equipment recommending appropriate solutions and discussing options with customers.
• Achieving a best-in-class first-time fix rate by accurately diagnosing issues, arriving fully prepared with necessary tools and parts, and effectively completing repairs during the initial service call.
• Demonstrating continuous improvement in technical skills and knowledge through training, certifications, and staying updated on industry best practices.
• Responding to service requests within New Berlin's defined time frame. Timely response ensures customer comfort and builds trust.
• Completing annual maintenance of heating and air conditioning systems.
• Participating as a member of our on-call rotation schedule for emergency service requests.
• Identifying opportunities for upselling and cross-selling additional services, products, or maintenance plans to customers during service visits.
• Remaining flexible and adaptable in work schedules and work assignments as defined by departmental and organizational needs.
• Maintaining accurate and up-to-date records of service calls, work performed, and parts used in the Service Titan platform.
• Maintaining a consistent record of punctuality and attendance, arriving at scheduled appointments on time and adhering to the assigned work schedule.
• Additional Duties as Assigned

Required Skills and Abilities:

• Prior heating and/or cooling experience in a residential capacity.
• Ability to prioritize tasks and communicate with customers.
• Demonstrated excellent communication conflict resolution and interpersonal skills.
• Demonstrated ability to work as an effective team member and pitch in as needed.
• Computer skills and use of electronic devices for scheduling, invoice creation and communication to staff and customers required.
• Must be able to work on a ladder.
• Must be able to lift 50 pounds.

Compensation includes an hourly wage plus lucrative incentives